I ordered the wrong variation of the product that I wanted. Can I change it?

This depends on where we are in the fulfillment cycle, so please contact us and we will work to revise your order as long as it has not shipped. If it has already shipped, please contact us to return the product and we will coordinate delivery of the desired choice.

Do you offer discounts or special promotions?

If you join our VIP List, we'll alert you to any specific sales, discounts or promotions from email.

How do I qualify for free shipping?

Free worldwide shipping over $79+.

When will my order ship?

Excluding holidays, Shipping Time: 7-9 Business Days, Processing Time: 3-6 Business Days, Receiving time= Processing time + Shipping time

Do you ship to international destinations?

Yes! A large percentage of our sales come from Tesla owners abroad. Please see our Shipping Policy  page for more details. 

Is there a way I can track my order?

Yes, you will receive a confirmation shipping email with tracking information (post-order) once your order has shipped. If, for any reason, you didn’t receive the email (or can’t locate it), please contact us and we will resend it.

When I placed my order, it promised a certain number of days for delivery. Why has it taken longer?

The shipping estimate shown during checkout is provided by the shipping company based on the date of shipment, not the date of order. For an overview of shipping time frames, please visit our Shipping Policy  page.

How can I cancel my order?

Please contact us to process an order cancellation.

I have received a tracking number, but my package is not showing status updates. What should I do?

Sometimes with the overnight carriers, no updates will be provided until an international shipment clears local customs.If there has been a significant delay, please contact us and we can reach out to courier company regarding the delay.

I ordered my product recently and I have not yet received a shipping confirmation email. What is going on?

Your shipping confirmation is not sent immediately post-order as each product takes time to process and/or custom build in some cases. Different products have different shipping and fulfillment time frames. Please see our Shipping Policy  page to get an accurate report on the shipping time frames targeted for different products.

Can you rush your shipment to me?

Please see our Shipping Policy  page for more information. If you're interested, please contact us.

I have an issue with a product that I ordered. Should I just return it?

Please contact us in order to inquire about an RMA (Return Merchandise Authorization). This is mandatory and necessary in order to properly identify your order and coordinate all information needed to expedite your return. See our Return Policy for more information.

How can I return an item I purchased? 

Please contact us and we’ll provide you with the necessary information (see above) depending on the specific product's Return Policy.

How will I know if I got refunded?

You will receive email confirmation shortly after the return (with RMA number) was received and processed.  

I didn't receive installation instructions. What can I do?

Most orders should come with written instructions. If, for some reason, they were not included, you can also reference the "Instructions" tab on the corresponding product page. The product page may also include an installation video for additional reference. In any event, you can always contact us and we will provide them for you.

How do I become an millnewcar VIP member?

You can register online. You will know when new products hit the market, earn priority ordering, qualify for special promotions/discounts when available, have wait list priority, and receive our exclusive VIP newsletter.

Is it possible to buy your products in large/wholesale quantities?

It is. However, purchasing large quantities cannot be for the purpose of reselling/distributing our products as noted above. We look at each request on a case-by-case internal evaluation. If you're interested, please contact us.